Onboarding Prerequisites for Essentials Plus and Pro
The following table describes the procedures to perform prior to Onboarding.
|
Procedure |
Mandatory or Optional |
Reference |
|---|---|---|
|
Microsoft requirements for Direct Routing hosted SBC. |
Microsoft Guidelines |
|
|
Verify that a license is available for on the customer tenant. An M365 is license is required for activating the PSTN trunk (customer sub domain). |
Mandatory |
|
|
Setup the DNS server connection between the end customer domain and the service provider domain for DNS provisioning. |
Mandatory |
|
|
Setup Token authentication for connecting to customer M365 platform. The Token connection is used for customer onboarding and synchronization with the customer M365 platform. |
Mandatory |
|
|
Exclude customer tenant Azure account (used for Token authentication) from Conditional Access rules that forces session reauthentication. Failure to perform this action will cause Token invalidity. In addition, configure per-User MFA as an additional measure to ensure Token continuity. |
Mandatory |